Frequently Asked Questions
Everything you need to know about bringing Pura into your home.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor items?
We offer a 30-day window for returns on all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are Pura products sustainably sourced?
Yes, we prioritize ethical manufacturing and sustainable materials. We work closely with our artisans to ensure that every piece is produced with minimal environmental impact.
Do you offer international shipping?
Currently, Pura ships to the United States and Canada. We are working hard to expand our delivery services to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.